Contact & Support

Code-Green ITM LLC · the office app and the mobile app

Mail goes to the two of us, Joe Montuori and Sam Zimmerman. Joe is an active fire alarm contractor, NICET Level IV, who runs his own inspections on CodeGreen ITM. Sam is the senior software engineer who builds it. We answer our own email, there is no support queue and no sales team in between, and that includes support.

You already use CodeGreen ITM and something is wrong

Support comes from the people who built the software, not a call center. Use the form above with Help with my account, or email [email protected], and describe what happened.

Using the free CodeGreen Tools app, the calculators, the code reference, or NICET practice? That has its own page, here.

What to tell us

Any of these that you know will get you an answer faster:

• Your company name, and the email address you sign in with.
• The property and the inspection you were working on.
• What you were doing when it went wrong, and what you expected instead.
• A screenshot. On an iPhone, press the side button and volume up together.
• For the mobile app, the Bundle created date from Profile → App version. It tells us exactly which build you are running.

Things you can fix yourself

• Forgotten password. Use the password reset on the office app sign-in page. If your account was set up for you and you have never signed in to the office app, ask your company’s CodeGreen administrator to resend the invitation.
• How a feature works. The office app has a built-in Guide covering every discipline and office screen, kept current with the software itself. It is the fastest answer for “where do I enter this” questions.
• Fire alarm and code fundamentals. Our free Learning Center covers general fire alarm and code knowledge. It is training, not product support, and it is free to anyone.

Working without a signal

The mobile app is built to keep working with no network connection. Inspections, photos, and signatures are held on the device and sync when service returns, and the app shows what is still waiting to upload under Profile → Offline data. If that queue is not clearing once you are back on a good connection, that is worth a message.

Availability and the scope of support are described in section 7 of the Terms of Service.

You want to try it

CodeGreen ITM is in testing with real shops now, and this stage is about implementing what testers ask for and fixing what they find. Shops that join now get 30 days free, no card and no onboarding fee. You do not need to email us or wait for an invite, sign up at app.codegreenitm.com/signup and start today. No newsletter and no sales calls.

You want to tell us what to build

This is the one we most want in our inbox. If something about your inspection workflow is worse than it needs to be, or a platform you have paid for gets something wrong, write and tell us. We read every one, and features get built because a technician asked for them.

Sprinkler contractors: all eight NFPA 25 water-based services are in CodeGreen ITM now: sprinkler, standpipe, fire pump, private fire mains, water tanks, water spray, foam-water and water mist (what it does). If something does not match how your crews actually work, use the form above or write to [email protected].

Accounts, records and data removal

CodeGreen ITM is sold to fire protection contractors, and user accounts are created by an administrator at the contractor you work for. There is no public sign-up inside the mobile app, and a technician cannot create or delete their own login.

If you want your account closed or your personal details removed:

• If you are a technician or office user, ask your company’s CodeGreen administrator, who can deactivate your account directly. You can also write to us and we will act on your administrator’s instruction.
• If you are a building owner or property contact and your name or phone number appears in inspection records, contact the contractor who performs your inspections. They decide what happens to that data and CodeGreen ITM acts on their behalf. See the Privacy Policy for why the distinction matters.
• If you are the account owner and want the whole organization and its data removed, email us from the address on the account and we will confirm before anything is deleted.

If you only want to be taken off the launch list, just say so. That one takes seconds and needs no explanation.